Your privacy is our priority. This document clearly explains how Taxi888 collects, uses, stores, and protects your personal information as a member of our online entertainment platform in Malaysia.
Taxi888 is fully committed to protecting members' personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). This document constitutes a binding privacy agreement between you and Taxi888 and should be read together with Terms & Conditions ours.
Welcome to Taxi888's Privacy Policy page. We understand that when you share your personal information with us, you are placing a great deal of trust in Taxi888. We take that trust seriously — it is not merely a legal obligation, but a moral responsibility we uphold with respect for every member who joins our platform.
Taxi888 operates as an online entertainment platform offering slots, Live Casino, Sports Betting including the Malaysia Super League and EPL, e-sports such as MPL Malaysia, table games, and live match streaming. In delivering all these services, we collect and process certain personal data from members. This Privacy Policy provides a complete and transparent account of what we collect, why we collect it, how we use it, who it may be shared with, and what rights you have over that data.
Taxi888 collects personal information only when it is necessary and relevant for a legitimate purpose. We do not collect more than what is required. The following are the main categories of data we collect:
When you register a Taxi888 account, update your profile, or interact with our services, you may provide information such as:
Personal identity — Full name as shown on your official Malaysian identity document (MyKad, passport)
Contact information — An active Malaysian phone number and a valid email address
Demographic information — Date of birth (for 18+ age verification) and state of residence in Malaysia
Financial information — Bank account or e-wallet details (TNG, GrabPay, Boost, DuitNow, FPX) for payment purposes only
Verification documents — A copy of your IC or other documents requested during the KYC (Know Your Customer) process
Every time you use the Taxi888 platform, our system automatically records the following information:
| Data Type | Example | Purpose |
|---|---|---|
| Transaction Records | Total deposit/withdrawal amount (RM), payment method, transaction timestamp | Financial accountability & fraud prevention |
| Betting History | Games played, bet amounts, outcomes, odds | Responsible gaming & technical support |
| Bonus Activity | Offer claimed, rollover completed, promotion used | Promotion management & abuse prevention |
| Support Logs | Support tickets, chat logs with the Taxi888 CS team | Service quality & issue resolution records |
Taxi888 also collects technical data through your browser or application when you access our platform:
Taxi888 uses your personal data only for legitimate purposes that have been disclosed to you. We do not use your data for any other purpose without notice. Below are the legal bases and primary purposes for data use:
| Purpose of Use | Legal Basis |
|---|---|
| Managing member accounts and identity verification | Contract performance |
| Processing deposits and withdrawals in MYR | Contract performance |
| Preventing fraud, money laundering and duplicate accounts | Legitimate interests & legal obligations |
| Providing 24/7 customer support | Contract performance |
| Sending transaction and account security notifications | Contract performance |
| Sending promotional information and selected offers | Consent (withdrawable) |
| Improving our products, interface, and user experience | Legitimate interests |
| Meeting reporting obligations to the relevant authorities | Legal obligation |
| Responsible gaming tools implementation | Legitimate interests & public protection |
For marketing communications such as promotional emails about new slots, cashback offers or Super League and BWF badminton sports promotions, Taxi888 will only send these if you have given your consent at registration. You may withdraw this consent at any time through your account settings or by contacting our support team.
Taxi888 does not sell members' personal data to any third party for marketing or commercial purposes. We may share your data only in the following limited circumstances, and every instance of sharing is carried out with appropriate security safeguards:
Taxi888 works with selected third-party service providers who help us operate the platform. These include:
All third-party service providers are bound by strict data protection agreements and may only use your data for the specified purposes.
In certain circumstances, Taxi888 may be legally required under Malaysian law to disclose personal information to authorities such as the Royal Malaysia Police (PDRM), Bank Negara Malaysia, or the Malaysian Anti-Corruption Commission (MACC) upon receipt of a valid request relating to criminal investigations, anti-money laundering prevention, or other reporting obligations under Malaysian law.
Taxi888 will not disclose your personal information to any third party except in the circumstances set out in this Privacy Policy. Any disclosure required by law will be communicated to you where permitted by the relevant legislation.
Taxi888 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction or accidental disclosure. Our approach to data security is multi-layered — meaning no single point of failure can compromise the security of your information.
Taxi888 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations. Our general data retention guidelines are as follows:
| Data Category | Retention Period |
|---|---|
| Active account information | Throughout active account + 5 years after closure |
| Financial transaction records | 7 years (Malaysian statutory obligation) |
| Game and betting logs | 3 years from the date of activity |
| Customer support data | 2 years from the date of resolution |
| Technical data (system logs) | 90 days |
| KYC Documents | 5 years after account closure |
Once the retention period expires, your personal data will be securely deleted or anonymised using approved procedures and cannot be recovered.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have specific rights over your personal data held by Taxi888. We respect and facilitate the exercise of all these rights:
To exercise any of the above rights, please contact the Taxi888 support team by email at support@taxi888.ws or via live chat. We will process your request within 30 days of receipt. Some requests may require additional identity verification to protect the security of your account.
In certain circumstances, your personal data may be transferred to and stored on servers located outside Malaysia — for example, backup servers housed in secure international data centres. When this occurs, Taxi888 ensures that a level of data protection equivalent to Malaysia's PDPA standards is fully maintained.
We only engage cloud service providers that comply with ISO 27001 or equivalent standards, and all international data transfers are protected by comprehensive data processing agreements. Sensitive financial information such as e-wallet details and bank account information of Malaysian members is never stored outside Malaysia.
The Taxi888 platform is exclusively for individuals aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have collected personal information from a minor, please contact us immediately at support@taxi888.ws and we will take prompt action to delete that information.
Taxi888 uses a combination of technical and manual methods to detect and prevent registration by underage individuals, including an age verification process at registration and periodic KYC checks on accounts that show risk indicators.
Taxi888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to how we protect member data. Any material amendments will be communicated to you via your registered email or an in-platform notification at least 14 days before taking effect.
The date of the latest update is always displayed at the top of this document. We encourage you to review this page periodically. Your continued use of the Taxi888 platform after any amendment takes effect will be considered your acceptance of the revised policy.
Previous versions of the Taxi888 Privacy Policy are available upon request from our support team. We maintain an archive of all versions of this document for reference and transparency.
If you have any questions, concerns or complaints regarding this Privacy Policy or how Taxi888 handles your personal data, our team is here to help. We take every privacy-related complaint seriously and are committed to resolving it within a reasonable timeframe.
Privacy Email — Send your personal enquiry to support@taxi888.ws with the subject line "[PRIVACY]" for priority processing
24/7 Live Chat — For general privacy enquiries, the Taxi888 support team is available via live chat in Bahasa Melayu
FAQ — Visit FAQ page for answers to the most frequently asked privacy questions
Taxi888 is committed to responding to all privacy-related enquiries within 5 business days. For more complex requests such as data access or deletion, response times may be up to 30 calendar days in accordance with Malaysia's PDPA requirements.
Six concrete measures we take every day to protect the personal data of Malaysian members
Every bit of data transmitted between your device and Taxi888's servers is encrypted with 256-bit SSL — the same technology used by Malaysia's leading banks.
Access to member personal data within Taxi888 is restricted to staff who genuinely require it. All access is logged and regularly audited.
Taxi888 conducts quarterly penetration testing and security audits by independent third-party firms to identify and address vulnerabilities before they can be exploited.
All of Taxi888's data handling practices are designed and monitored to ensure full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
If we detect any suspicious activity on your account or a security incident that may affect your data, we will notify you promptly.
Taxi888 has never and will never sell, rent or share members' personal data with third-party advertisers or data brokers for any marketing purpose.
Taxi888 safeguards your privacy while delivering the best online entertainment experience in Malaysia. Register for free today and enjoy peace of mind playing on a platform that genuinely cares about your security.